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FAQs

Bows by April Mission Statement
Bows by April's goal is to provide adorable, fun, high-quality, bows at an affordable price. I am a just a cheer mom who makes bows. I'm not a factory or big business. I will give you personal service to insure that you get the perfect bow for you and/or your team.

Company Overview
Custom bows for you and your teams since 2010! Cheer teams, Soccer teams, Basketball teams, Volleyball teams, Softball teams etc etc. Custom bows and accessories for ANY type of team or individual! Contact us at orders@BowsByApril.com for inquiries

Description
Bows by April is located in the suburbs of Atlanta Georgia. We will ship to you, no matter where you live! International orders are always welcome!

All bows are hand made in a smoke free environment.

Pony Holder info & How to Attach your Bow by April
Hair bands DO break! BbA does not warranty hair bands, as they are not manufactured by me.  I use Goody Ouchless hair bands and I test each one before adding them to your bow, however they do break.  You have options when you order to add an additional pony holder and/or add a ribbon tie for extra protection against breakage.
 
Do your best to take care of your band and bow, especially by not storing it on your backpack! If your band should happen to break, you can tie the band together and only wrap it around your pony twice. Also, you can add a ribbon under the zip tie (no sewing or glue required). Get any 7/8 or 3/8 piece of grosgrain ribbon or even a shoelace and slide it under the zip tie, then tie it around your pony!... some teams actually prefer it that way. Another easy, glue/sew free option is to use the broken band to tie another like pony holder to the bow. You can double knot the old broken pony around a brand new band and you are back in business.

Your bow is an accessory to your hair style. This means your hair should be already complete before the addition of your bow. I offer the option of double banding your bow or adding a ribbon tie when you order for an additional cost. This way, in case it might snap you will have a back-up! All bows are constructed on quality grosgrain ribbon and come with a Goody brand ouchless ponytail holder unless otherwise specified.
 
Materials
In the event a material (Fabric, Lettering, Graphics, etc.) is unavailable at the time of product manufacturing we reserve the right to substitute a materal of equal quality and of similar appearance.

Returns
ALL SALES ARE FINAL. All bows are custom made by hand and some have a free-form design, therefore, allowing creative-license when designing and creating. Like fabrics may be substituted if there's an issue with stock. If your order is wrong, we will correct that at our expense, contact us as soon as possible to let us know you received the wrong order.

Payment
We accept Credit Cards (Visa or Mastercard).
 
Processing Time
Processing Time varies with the time of year, however usually custom one off bows in small (under 12) quantities leave the bow studio in 2 weeks or less. Team orders vary depending on the size of the team and the bow you need. Please contact us and we will work with you to meet your needs. Note: The bow busy season is the late summer/ early fall while everyone is preparing for the new season and again around spring during Worlds season. Please plan ahead as lead times will increase due to such a large volume of team orders. Again, contact us if you are in a rush situation and we will work with you. As a general rule, you should order your bows when you order your uniforms.

As always, contact me by email, phone, contact form, or Facebook message if you have any questions at all. I'm here to design and create your perfect bow.

- April

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